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Be Self-Assured

What does that look like? Is it being able to demonstrate to a crowd? Maybe it is knowing that the information you share with others is of value? Could it be about being dressed to the nines and smooth talking your way through anything? Or is it having the confidence to say what you mean in any circumstance without being arrogant? However it is portrayed, self-assurance is one of the key characteristics of building your own resilience to change. But how does building my confidence help in the corporate environment? When you are self-assured, you are always moving forward and getting on with the task at hand. There is no questioning that you have the skills to achieve the required results and you share your ideas, contributing towards the success of the team. When you are self-assured, you are not afraid to ask questions or to admit that you don't know what you don't know. You also don't mind acting the fool at times, either to get the point across or simply ju...
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Be Proactive

Be Proactive One of the things that we often fear is the fear of the unknown. We spend a lot of energy worrying about outcomes that never actually happen, because we are trying to avoid disruption to our daily routines. When we know what lies ahead, we can plan and make provision for the things we think we will need and also prepare for the unexpected. When we are proactive, we plan ahead as much as possible by thinking about solutions to potential issues that may arise. For example, when I know that I am going on a scuba trip, there are number of things I need to plan for if I want to ensure that I have the best time possible. There are things that I know I will have to always take with me, so I have a checklist of those things readily available. In fact a number of things need to be planned at least 3 to 6 weeks before hand; Is it oversea’s  – is my passport up to date, do I need a visa? Weather  - Is the temperature warmer or colder? Food & Bev...
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Be a Problem Solver

Be a problem solver How does being a problem solver build resilience to change? Well... if you are a problem solver, you will see a challenge, not as a problem but rather a situation waiting for the right solution! If you see a picture of Mount Kilimanjaro do you think “Phew too big” or do you start planning a route, finding guides and getting the right equipment? When you are first presented with a change, you think what can I do differently and how can we benefit from this? Here are a few questions I ask myself when presented with a challenge or a new situation: What is the real issue? Customers asked for longer branch opening hours because they wanted easier access to their cash 24 hours a day. So the preferred solution to the issue, was not for branches to stay open until 11pm but to install an ATM. Who knows more than me about this issue? Use lessons learnt or simply ask an SME, colleague or friend for support when trying to solve the problem. Don’t forget you...
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